Dispatcher as a Service
The dispatcher takes every phone call and email and converts that information into a properly documented and qualified ticket in your ticketing system.
How to get started
- Definition of scope of service and onboarding plan
- 1- 3 recorded Training and Shadowing Sessions
- Hotline Number switching / Forwarding to our PBX
- 1-week test phase / Reverse Shadowing
- Go live with review calls
Tools we are familiar with
- OTRS
- Centron Service Board
- Autotask
- Visoma
- TANNS
- DoIT
- Zoho
- Jira
Optional Services
- Quick support: remote support (read-only) and IT fire brigade with a resolution rate
- Development and maintenance of a knowledge base
- Monitoring and manual tasks, e.g. backup check
Billing
- per call
- per ticket created
- on hourly basis as dedicated Hotline FTE
Open positions
Company address
Kursulina 22, 11000 Beograd
Phone: + 381-114-01-1818
Email: info@resolve-it.rs