Dispatcher as a Service

The dispatcher takes every phone call and email and converts that information into a properly documented and qualified ticket in your ticketing system.

How to get started

  • Definition of scope of service and onboarding plan 
  • 1- 3 recorded Training and Shadowing Sessions 
  • Hotline Number switching / Forwarding to our PBX 
  • 1-week test phase / Reverse Shadowing
  • Go live with review calls

Tools we are familiar with

  • OTRS
  • Centron Service Board
  • Autotask
  • Visoma
  • DoIT
  • Zoho
  • Jira

Optional Services

  • Quick support: remote support (read-only) and IT fire brigade with a resolution rate
  • Development and maintenance of a knowledge base
  • Monitoring and manual tasks, e.g. backup check


  • per call
  • per ticket created
  • on hourly basis as dedicated Hotline FTE

Open positions