Technician on Demand

Schedule an experienced IT technician for a specific number of hours / tickets per month. The best way to optimize resources, reduce costs and meet SLAs at peak times.

Technician on-demand is fully integrated into your environment and processes your customers’ tickets according to instructions

How it Works

  • Set up a workstation (VM) in your environment for the on demand technicians
  • Up to 5 recorded training / shadowing sessions
  • 2 weeks of reverse shadowing / mentoring
  • Select and forward tickets for processing

Tools / Technologies we are familiar with

  • MSP Tools: N-Able, Datto, Ninja RMM
  • Win 10 / Win 11 
  • Windows Server 2012-2019 (AD, RDS, Exchange, File)
  • Office365, Azure
  • FW: Sophos, Fortinet, Cisco, Securepoint
  • VEEAM, Acronis Backup

Billing

 
  • Per time entry in the ticket in 15min units
  • Flatrate per defined Task, e.g
    •  Antivirus Check
    • Backup Check
    • User On/Offboarding
    • Other manual and time consuming tasks

Open positions

Apply now

Company address

Kursulina 22, 11000 Beograd

Phone: + 381-114-01-1818

Email: info@resolve-it.rs

Our Services

Dispatcher as a Service

Project Staffing

Help Desk Whitelabeling

Technician on demand